- Encounters refer to the interaction between the patient and the healthcare provider. There could be multiple types of encounters as shown in the aforementioned image.
- There are two types of encounters:
Consultative Encounters
Non-Consultative Encounters
Domain Knowledge of Consultative Encounters:
- Consultative encounters capture the interaction between the patient and the healthcare provider. For instance, a patient interacts with a doctor and is diagnosed with a fever. Doctors can also prescribe drugs and recommend labs etc.
- Consultative encounters are further divided into two types
Dental Encounters
Non-Dental Encounters
Domain Knowledge of Non-Consultative Encounters:
- In non-consultative encounters, patients don’t consult with doctors. They want to use any services/products or want to take a test. These types of encounters are known as non-consultative encounters.
- Non-consultative encounters end directly as soon as staff members add the required utilities to the encounter and press the save button.
Domain Knowledge of Dental Encounters:
- Encounters that are conducted by doctors with dental specialties are known as dental encounters. Such encounters contain special tools such as odontogram (refer to the domain-specific terms for the exact definition). These tools aid doctors to interact with patients having dental issues.
Domain Knowledge of Non-Dental Encounters:
- Non-dental encounters are those encounters that are conducted by doctors having non-dental specialties such as cardiologists and orthopedics. Non-dental encounters contain tools that aid non-dental doctors in their interactions with patients.
States of Encounters:
Following are the states of encounters
- Pending
- Ongoing
- Completed
- Closed
- Canceled
- No Show
- Queued
- Re-opened
- Confirmed
Encounter Tabs:
There are multiple tabs of encounters, and each tab contains different types of encounters.
- In Queue Tab: This tab shows all encounters which have the due time of today and are queued.
- Current Tab: The current tab depicts those encounters which have the due time of today and are currently ongoing.
- Today Tab: As the name suggests, today’s tab shows encounters that are due today.
- Past Tab: Encounters that were due before today appear under the past tab.
- Upcoming Tab: Encounters that are due after today appear under the Upcoming tab.
- Cancellation Tab: All encounters which are canceled appear under the cancellation tab.
- No Show tab: Appointments that are marked ‘no-show’ appear under the no-show tab.
(No-show means an appointment whose due time has passed and the patient has not appeared.)
