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How To Login?

  • How to log in for staff members
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How to (Add, Update, Delete) staff's ?

  • How to Create Staff?
  • How to delete staff
  • Domain knowledge of Staff
  • Constraints
  • How to update staff?
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Doctor's Schedule ?

  • How to add a doctor’s schedule?
  • Pre-requisites
  • Domain Knowledge of Schedule
  • How to delete a doctor’s schedule?
  • How to edit a doctor’s schedule?
  • Constraints
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Encounter Configuration

  • How to enable an encounter configuration?
  • Pre-requisites
  • Domain Knowledge of Encounter Configuration
  • How to disable an encounter configuration?
  • Constraints
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Doctor’s License

  • How to add a doctor’s license?
  • Pre-requisites
  • Domain Knowledge of the doctor’s license
  • Constraints
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Patient’s Registration

  • How to add a new Patient?
  • Pre-requisites
  • How to add patients via EID reader?
  • How to add a patient basic profile?
  • Constraints
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Patients’ Profile

  • How to view patients’ Profile?
  • Pre-requisites
  • Domain Knowledge of Patient Profile
  • How to Edit Patients’ Profile?
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Patients’ Dependant Info

  • How to add dependant?
  • Domain Knowledge
  • How to view dependant Info?
  • Constraints
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Patients’ Cards

  • How to add patient Emirates ID?
  • How to add patient Insurance Card?
  • How to view and change uploaded Emirates ID?
  • How to view and change uploaded Insurance card?
  • Pre-Requisites
  • Domain Knowledge of Patients’ Cards
  • Constraints
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Patient Insurance Details

  • How to add patient insurance details
  • How to update patient insurance details
  • Pre-Requisites
  • Domain knowledge of Insurance details
  • Constraints
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Encounters

  • How to View a Patient’s Past Encounters?
  • How to view Encounter Notes?
  • How to view invoice from encounters?
  • How to print encounters?
  • How to print prescription?
  • How to print prescription- generics?
  • Pre-Requisites
  • Domain Knowledge
  • Constraints
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Medical Reports

  • Accessing a Patient’s Medical Reports:
  • How to add Medical Report to Patient Profile?
  • How to edit Medical Reports?
  • How to delete Medical Reports?
  • Pre-Requisites
  • Constraints
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Sick Leaves

  • How to view and print Sick Leaves?
  • Pre-Requisites
  • Domain Knowledge of Sick leaves
  • Constraints
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Patient Documents

  • How to add documents?
  • How to print documents?
  • How to view documents?
  • How to delete documents?
  • Pre-Requisites
  • Domain Knowledge of Documents
  • Constraints
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Notes

  • How to View Notes?
  • Pre-Requisites
  • Domain Knowledge
  • Constraints
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Consents

  • How to add consents in Patient’s Profile
  • How to view consents?
  • How to delete consents?
  • How to print Consents?
  • Pre-Requisites
  • Constraints
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Information Leaflets

  • How to add Information Leaflets?
  • How to View Information Leaflets?
  • How to Delete Information Leaflets?
  • Pre-Requisites
  • Domain Knowledge of Information Leaflets
  • Constraints
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Managing Lab Pricing: Additions and Deletions

  • How to add Lab?
  • How to delete a Lab from the clinic?
  • How to edit a Lab from the clinic?
  • Pre-Requisites
  • Domain Knowledge of Labs
  • Constraints
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Managing Procedures Pricing: Additions and Deletions

  • How to add Procedures?
  • How to delete Procedure from the clinic?
  • How to edit Procedure from the clinic?
  • Pre-Requisites
  • Domain Knowledge of Procedures
  • Constraints
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Managing Imaging Pricing: Additions and Deletions

  • How to add Imaging?
  • How to delete Imaging from the clinic?
  • How to edit an Imaging from the clinic?
  • Pre-Requisites
  • Domain Knowledge of Imaging
  • Constraints
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Managing Services and Products Pricing: Additions and Deletions

  • How to add Services and Products?
  • How to delete a Service/Product from the clinic?
  • How to edit Service or Product from the clinic?
  • Pre-Requisites
  • Domain Knowledge of Services and Products
  • Constraints
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Managing Drugs Pricing: Additions and Deletions

  • How to add Drugs?
  • How to delete a Drug from the clinic?
  • How to edit a Drug from the clinic?
  • Pre-Requisites
  • Domain Knowledge of Drugs
  • Constraints
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Encounters (Consultative and Non-Consultative)

  • How to start Non-Consultative Encounters?
  • How to Queue Consultative Encounters?
  • How to start Consultative Encounters?
  • How to end Consultative Encounters?
  • How to cancel Encounters?
  • How to start a Dental Encounter?
  • Pre-Requisites
  • Domain Knowledge of Encounters
  • Constraints
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Chief Complaint Section

  • How to add or edit Chief Complaint?
  • How to add Chief Complaint from the Past tab?
  • How to Add Chief Complaint from the doctor’s Favourite tab?
  • How to add Current Chief Complaint as doctor favourite via Encounter screen?
  • How to add Chief Complaint from the Clinic Favourite tab?
  • Domain Knowledge of Chief Complaint
  • Constraints
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Allergies

  • How to add allergies?
  • How to delete Allergies?
  • How to update Allergies?
  • Domain Knowledge of Allergies
  • Constraints
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History

  • How to add Family History?
  • How to add Social History?
  • How to add Procedure History?
  • How to edit Family Histories?
  • How to delete Histories?
  • Domain Knowledge of Medical History
  • Constraints
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Immunizations

  • How to add Immunizations?
  • How to edit Immunizations?
  • How to delete Immunizations?
  • How to mark Immunizations as Administered?
  • Domain Knowledge of Immunizations
  • Constraints
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Problems

  • How to add Problems?
  • How to edit Problems?
  • How to delete Problems?
  • Domain Knowledge of Problems
  • Constraints
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Vital Signs

  • How to add Vital Signs?
  • How to view past Vital Signs?
  • How to edit Vital Signs?
  • How to delete Vital Signs?
  • Domain Knowledge of Vital Signs
  • Constraints
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Present Illness

  • How to add Present Illness?
  • How to edit Present Illness?
  • How to delete History of Present Illness?
  • How to add Present Illness from the Past tab?
  • How to add Present Illness from the doctor’s Favourite tab?
  • How to add Present Illness as Doctor Favourite via encounter screen?
  • How to add Present Illness from the Clinic Favourite tab?
  • Domain Knowledge of Present illness
  • Constraints
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Subjective Symptoms

  • How to add Subjective Symptoms?
  • How to edit Subjective Symptoms?
  • How to delete Subjective Symptoms?
  • How to add Subjective Symptoms from the Past tab?
  • How to add Subjective Symptoms from the doctor’s Favourite tab?
  • How to add Subjective Symptoms as Doctor Favourite via encounter screen?
  • How to add Subjective Symptoms from the Clinic Favourite tab?
  • Constraints
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Review of System

  • How to add a Review of System?
  • How to edit the Review of System?
  • How to delete Review of System?
  • How to add Review of System from the Past tab?
  • How to add Review of System from the doctor’s Favourite tab?
  • How to add Review of System as Doctor Favourite via encounter screen?
  • How to add Review of System from the Clinic Favourite tab?
  • Constraints
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Physical Exam

  • How to add Physical Exam?
  • How to edit Physical Exam?
  • How to delete Physical Exam?
  • How to add Physical Exam from the Past tab?
  • How to add Physical Exam from the doctor’s Favourite tab?
  • How to add  Physical Exam as doctor favourites via encounter screen?
  • How to add  Physical Exam from the Clinic Favourite tab?
  • Constraints
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Diagnosis

  • How to add diagnosis?
  • How to edit Diagnosis?
  • How to delete Diagnosis?
  • How to add past Diagnosis?
  • How to add the Diagnosis from the doctor’s favourite tab?
  • How to add Diagnosis as doctors’ favourite via encounter screen?
  • How to add Diagnosis from the Clinic Favourite tab?
  • Domain Knowledge of Diagnosis
  • Constraints
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Labs

  • How to add Labs?
  • How to edit Labs?
  • How to delete Labs?
  • How to add Labs from the past tab?
  • How to add Labs from the doctor’s favourite tab?
  • How to add Labs as doctors’ favourite via encounter screen?
  • How to add Labs from the Clinic Favourite tab?
  • Domain Knowledge of Labs
  • Constraints
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Imagings

  • How to add Imaging?
  • How to edit an Imaging?
  • How to delete Imaging?
  • How to add Imaging from the past tab?
  • How to add Imaging from the doctor’s favourite tab?
  • How to add Imaging as doctor favourites via encounter screen?
  • How to add Imaging from the Clinic Favourite tab?
  • Domain Knowledge of Imaging
  • Constraints
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Procedures

  • How to add Procedure?
  • How to edit Procedure?
  • How to delete Procedure?
  • How to add Procedure from the past tab?
  • How to add Procedure from the doctor’s favourite tab?
  • How to add Procedure as doctor favourites via encounter screen?
  • How to add Procedure from the Clinic Favourite tab?
  • Domain Knowledge of Procedure
  • Constraints
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Services and Products

  • How to add Services and Products?
  • How to edit Services and Products?
  • How to delete Services and Products?
  • How to add Services and Products from the past tab?
  • How to add Services and Products from the doctor’s favourite tab?
  • How to add Services and Products as doctor favourites via encounter screen?
  • How to add Services and Products from the Clinic Favourite tab?
  • Domain Knowledge of Services and products
  • Constraints
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Drugs

  • How to add Drugs?
  • How to edit Drugs?
  • How to delete Drugs?
  • How to add Drugs from the past tab?
  • How to add Drugs from the doctor’s favourite tab?
  • How to add Drugs as doctor favourites via encounter screen?
  • How to add Drugs from the Clinic Favourite tab?
  • Domain Knowledge of Drugs
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Prescription

  • How to add Prescription?
  • How to edit Prescription?
  • How to Delete Prescription?
  • How to add Prescriptions from the past tab?
  • How to add Prescription from the doctor’s favourite tab?
  • How to add Prescription as doctor favourites via encounter screen?
  • How to add Prescriptions from the Clinic Favourite tab?
  • Domain Knowledge of Prescription
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Treatment

  • Domain Knowledge of Treatment
  • Pre-requisites
  • How to add Treatment Instructions and Plan?
  • How to edit Treatment Instructions and Plan?
  • How to delete Treatment Instructions and Plan?
  • How to add Treatment Instructions and Plan from the Past tab?
  • How to add Treatment Instructions and Plan from the Doctor’s Favourite tab?
  • How to add Treatment Instructions or Plan as doctor Favourites via encounter screen?
  • How to add Treatment Instructions and Plan from the Clinic Favourite tab?
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Appointment Calendar

  • How to view appointment information?
  • How to book recurring appointments?
  • Rescheduling via drag and drop on appointment calendar:
  • How to reschedule an appointment?
  • How to edit an appointment?
  • How to mark an appointment no-show?
  • How to confirm an appointment?
  • How to queue an appointment?
  • Constraints
  • How to Access Appointment Calendar?
  • How to book an appointment via week view?
  • How to book an Appointment via multi-doctor view?
  • How to book an Appointment via Individual doctor view?
  • Domain Knowledge of Appointment Calendar
  • Individual Doctor Week view of Appointment Calendar
  • Individual Doctor Day view of Appointment Calendar
  • Multi Doctor Day view of Appointment Calendar
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Doctor’s Favourite

  • Pre-Requisites
  • Domain Knowledge
  • How to add a Doctor’s Favourite?
  • How to delete a Doctor’s Favourite?
  • How to edit a Doctor’s Favourite?
  • Constraints
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Clinic Favourites

  • Pre-Requisites
  • Domain Knowledge
  • How to add a Clinic Favourite?
  • How to delete a Clinic Favourite?
  • How to edit a Clinic Favourite?
  • Constraints
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Orders

  • Domain Knowledge
  • Pre-Requisites
  • How to View Orders?
  • How to Update the Status of Orders?
  • How to add Medical Reports from Orders?
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Prescription Orders

  • Pre-Requisites
  • Domain Knowledge
  • How to view Prescription Orders?
  • How to Print Prescription?
  • How to Print Prescription Generics?
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Invoices

  • Pre-Requisites
  • Domain Knowledge
  • How to complete Invoice details?
  • How to edit Discount?
  • How to edit Quantity?
  • How to Remove Utility from Invoice?
  • How to Update Price?
  • How to Add Utilities to the Invoice?
  • How to Add Utilities to the Invoice from Clinic Favourite?
  • How to Make a Payment for an Invoice?
  • How to Print Paid Invoice?
  • How to Print an Unpaid Invoice?
  • How to print Receipt from an Invoice?
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Receipts

  • Pre-Requisites
  • Domain Knowledge
  • How to Print Receipts?
  • How to View Invoice from Receipts?
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Insurance Plans

  • Pre-Requisites
  • Domain Knowledge
  • How to add Insurance Plan:
  • How to edit Insurance Plan?
  • How to delete Insurance Plan?
  • Constraints
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Insurance Pricing

  • Pre-Requisites
  • Domain Knowledge
  • How to add Insurance Pricing?
  • How to edit Insurance Pricing?
  • How to delete Insurance Pricing?
  • Constraints
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Reports

  • Domain Knowledge
  • Pre-requisites
  • How to apply filters?
  • How to export reports?
  • Constraints
  • Sales
    • Domain Knowledge of Sales
    • How to view Sales – Details?
    • How to view Day Wise Sales – Summary?
    • How to view Week Wise Sales – Summary?
    • How to view Month Wise Sales – Summary?
    • How to view Sales by Doctor?
    • How to view Sales by Insurances?
    • How to view Sales by Categories?
    • How to view Sales by Items/Services?
    • How to view Tele Consultations Report?
    • How to view Deals Report?
    • Constraints
  • Insurance
    • How to view Insurance Claim Details Report?
    • How to view Claim Payerwise Summary?
    • How to view Claim Receiverwise Summary?
    • How to view Claim Clinicianwise Summary?
    • Constraints
  • Miscellaneous
    • Domain Knowledge of Miscellaneous
    • How to view Appointment Listing?
    • How to view Sales Register?
    • How to view Attendance Register?
    • How to view Custom Reports?
    • Constraints
    • DHA Stats
      • How to view DHA Stats?
      • How to Create DHA Stats?
      • How to Download DHA Stats Report?
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Subscription Invoice

  • Domain Knowledge
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Configuration

  • Pre-Requisites
  • How to Add Header image?
  • How to Add Footer image?
  • How to Merge Patient?
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File Upload

  • Pre-Requisites
  • Domain Knowledge
  • How to add Cash Pricing?
  • How to add Insurance Pricing?
  • How to add Corporate Pricing
  • How to Download File?
  • How to Edit Mapping?
  • How to re-run Upload?
  • How to Delete File?
  • Constraints
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Document Templates

  • Pre-Requisites
  • Domain Knowledge of Document Templates
  • How to Create Document Templates?
  • How to Edit Document Templates?
  • How to Delete Document Templates?
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Consent Document Templates

  • Pre-Requisites
  • Domain Knowledge of Consent Document Templates
  • How to Add Consent Document Templates?
  • How to Edit Consent Document Templates?
  • How to Delete Consent Document Templates?
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Information Leaflets Templates

  • Domain Knowledge of Information Leaflets Template
  • Pre-Requisites
  • How to Add Information Leaflets Templates?
  • How to View Information Leaflets Templates?
  • How to Delete Information Leaflets Templates?
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Custom Codes

  • Pre-Requisites
  • Domain Knowledge of Custom Codes
  • How to Add Custom Codes?
  • How to Edit Custom Codes?
  • How to Delete Custom Codes?
  • Constraints
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E-Rx

  • Getting Started
  • Registration
  • Logging In
  • How Medic Automates ERX?
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Marketing Subscription Package

  • Domain Knowledge
  • How to purchase marketing subscription package?
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Automations

  • Pre-Requisites
  • Domain Knowledge
  • How to enable/disable SMS for specific events/conditions?
  • How to Create an SMS Text Message?
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Automation Usage Stats

  • Domain Knowledge
  • How to view Automation Usage Stats?
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Deal Redemption

  • Domain Knowledge
  • How to Redeem a Deal?
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Offered Deals

  • Domain Knowledge
  • How to View Offered Deals?
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Medic Credentials

  • Domain Knowledge
  • How to Change Email in Medic?
  • How to Change Password in Medic?
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Medic Account Details

  • Pre-Requisites
  • Domain Knowledge
  • How to View and Edit Facility Details?
  • How to View and Edit User Details?
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Facility Location Info

  • Pre-Requisites
  • Domain Knowledge
  • How to Edit Facility Location Info?
  • How to Add/Edit Cover Photos?
  • How to Add/Edit Photos?
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Service Agreement

  • Domain Knowledge
  • How to View and Download the Service Agreement?
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Custom Role

  • Pre-Requisites
  • Domain Knowledge
  • How to Add a Custom Role?
  • How to Update a Custom Role?
  • How to Delete a Custom Role?
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Care Account Registration

  • Pre-Requisites
  • Domain Knowledge of Care Account
  • How to Register Account on Care?
  • Constraints
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Care Account Login

  • How to login for Patients?
  • How to Change Password?
  • Constraints
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Care-Medic Profile Linking

  • Domain Knowledge
  • How to Link Care with Medic?
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Dependants/ Family Members in Care

  • Domain Knowledge of Dependents/ Family Members
  • How to add a Dependant/Family member?
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Doctors’ Appointment Booking in Care

  • Pre-Requisites in Medic
  • Pre-Requisites in Care
  • Domain knowledge of Appointment Booking in Care
  • How to Book Doctors’ Appointment in Care via Doctors tab?
  • How to Book Doctors’ Appointment in Care via the Clinics tab?
  • How to View Booked Doctors’ Appointment in Care?
  • How to Book Doctors’ Appointment Again in Care?
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Lab Reports in Care

  • Domain Knowledge of Lab Reports in Care
  • How to Download and View Lab Reports in Care?
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Deals in Care

  • Pre-Requisites
  • Domain Knowledge of Deals
  • How to View Deal Details in Care?
  • How to Purchase Deals in Care?
  • How to View Purchased Deals in Care?
  • How to Cancel Deal via Care?
  • How to buy deal again via Care?
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Digital Consents in Care

  • Pre-Requisites
  • Domain Knowledge of Digital Consents in Care
  • How to View Consents in Care?
  • How to Sign Consents Digitally in Care?
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Information Leaflets in Care

  • Pre- Requisites
  • Domain Knowledge of Information Leaflets in Care
  • How to View Information Leaflets in Care?
  • How to Download Information Leaflets from Care?
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Tele/Video Consultations

  • Pre-Requisites in Medic 
  • Domain Knowledge of Video/Tele Consultation
  • Video/Tele Consultation Appointment Booking via Care
  • How to View Booked Tele/Video Consultation Appointment in Care?
  • How to view Booked video/Tele Consultation Appointment in Medic?
  • How to Book a Tele/Video Consultation Again?
  • How to Cancel a Tele/Video Consultation Appointment?
  • How to Reschedule a Tele/Video Consultation Appointment?
  • How to Queue an encounter for Video Consultation via Medic?
  • How to start a call for video consultation by doctor via Medic?
  • How to join the call for video consultation by patient via Care ?
  • Constraints
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Wallet in Care

  • Domain Knowledge
  • How to View Wallet Balance?
  • How to View Wallet Transaction History?
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Riayati PO Linking with Medic

  • How to Create Clinic Account on Riayati PO (Post Office)?
  • How to Generate your Riayati PO API Password?
  • Medic and Riayati PO Linking
  • ERx Generation
  • How to View and Print Submitted E-Rx?
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  • Managing Services and Products Pricing: Additions and Deletions

Managing Services and Products Pricing: Additions and Deletions

  • How to add Services and Products?
  • How to delete a Service/Product from the clinic?
  • How to edit Service or Product from the clinic?
  • Pre-Requisites
  • Domain Knowledge of Services and Products
  • Constraints

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