Multi-Claim Provider

The Multi-Claim Provider feature allows the clinic to serve both Dubai Insurance (DHA) and Riayati patients within the same system.
With this feature, the clinic can:
- Add patient details by selecting whether the patient is covered under Dubai Insurance or Riayati.
- Generate eRx (electronic prescriptions) for both DHA and Riayati insurance patients.
- Submit eClaims separately for both Dubai and Riayati insurance types.
- Automatically view the appropriate drug list during encounters — the MOH drug list will appear for Riayati insurance patients, and the DHA drug list will appear for Dubai insurance patients.
This feature helps clinics efficiently manage patients with different insurance providers, ensuring smooth claim submission, accurate drug selection, and prescription handling for both Dubai and Riayati cases.

Add the Username and Password in Medic

In Medic, go to the Insurance Configuration under the Settings module from the admin account.
An “Insurance Configuration” screen will open.
Add the clinic’s Username and Password. If the clinic is registered under MOH, enter the Riayati PO credentials. If the clinic is registered under Dubai, enter the DHPO credentials. And click the “Configure” button to save the settings.

Go to the “EMR” module and select “Patients” from the admin account.
The “Patients” screen will open.
Click the open profile button, only patients with complete profiles have an open profile button.
From the available tabs, select the “Insurance Details”.
Click the “Add Insurance Details” button at the top-right corner of the screen.
Select Riayati PO or DHPO option.
Enter the “Basic Information” of the patient’s insurance and add the insurance plan.
Click the “Save Insurance Details” button.
A pop-up will display at the bottom-right for successful addition of insurance details.

From the “Insurance” module, go to “eClaims” from the admin account.
The “E-Claims” screen will appear having additional “Riayati PO” and “DHPO” tabs.